At Punky Girl Boutique, all orders must be paid through Paypal. Paypal allows customers to pay using debit, credit and e-check options (if you choose to pay using Paypal's e-check option, please be advised that it will take an additional 3-5 days for your payment to clear). Your order will be processed once we have receive confirmation that your payment has cleared.
Don't have a Paypal account? No worries. You do not need a Paypal account in order to use PayPal. Please see our step-by-step instructions on how to pay as a Paypal guest, HERE.
As with all orders placed with Punky Girl Boutique, payment is due before your order will be created so that any special materials needed can be purchased. You will not be invoiced until we have confirmed all of the details of your custom request. NOTE: Coupons codes and promotional discounts do not apply to custom orders.
Punky Girl Boutique is a one person operation during the creation process. As much as I love to making hair bows and accessories, I am first and foremost a mommy to my own little Punky Girl. While I do my very best to get my bows and accessories out in a timely fashion, it can sometimes take up to 10 business days to process orders. In the event there is a specific reason for further delay, I will contact you with an expected shipping date. If you need your bows by a certain date, please contact us before placing your order to insure we can meet your deadline.
PLACED AN ORDER. CAN I CHANGE OR CANCEL IT?
All orders placed with Punky Girl Boutique are processed once payment is received; therefore, we cannot offer order changes or cancellations once you have submitted your order.
RETURNS, EXCHANGES AND REFUNDS
Our products are handcrafted with the utmost attention to detail. We stand behind the quality of our products 100%. If you are ever unhappy with your purchase, please contact us immediate so we can work with you to correct the problem.
At Punky Girl Boutique, we want all of our customers to be completely satisfied with their purchases. That is why each item we sell is carefully created to your specifications. Due to the custom nature of our products, all sales are final. Should you receive an item that is not as described on our webpage (see exceptions below), and are unhappy with it, please contact us as soon as possible so we can resolve the issue.
- All items sold by Punky Girl Boutique are handmade (hand measured, hand cut, hand folded and hand sewn). Although we do our very best to keep our creations
consistent, they may vary slightly from creation to creation. Slight variations could include:measurements (0.25"-0.5"), patterns (slightly off due to different
printers/suppliers; I will contact you if the print will be completely different). Items that vary within this range are not considered defective or inaccurate.
- We work hard to carefully photograph our products. Due to variances in computer monitor (or other electronic device) settings, we cannot guarantee that your monitor (electronic device) is displaying the exact colors. Due to this being out of our control, requests for refunds/exchange due to color variation will not be accepted.
While we do our best to pack all orders for safe delivery, we cannot control what happens once your order leaves our hands. Should you receive an item that has been damaged in transit, please contact us immediately and we will work with you to find a solution. All damaged items will be handled on a case by case basis.
You will receive an email notice once your order has shipped. The email will contain a tracking number you can use to track your order.
Please allow up to 10 business days for your order to be created to your specifications (larger orders may take longer; you will be notified if there will be a longer processing time). All items ordered from Punky Girl Boutique are shipped via USPS First Class (if orders weigh over a pound, we will use the next best option based on cost).
USPS First Class delivery takes approximately 3-5 business days for delivery from the date of shipment. If you have an order that is a rush order, please contact us prior to placing your order to insure we can accommodate the rush request. Please note that costs for orders requiring expedited shipping service will be the responsibility of the customer.
All orders are shipped to the address provided on your Paypal transaction details. Be sure to verify that the address at checkout is correct prior to submitting your payment. Punky Girl Boutique will not be held responsible for items shipped to an incorrect address provided through Paypal. Please do not email or message us with an alternate address to send to (this violates the buyer/seller protection offered by Paypal). All orders are shipped with delivery confirmation, free of charge; however, we do not insure our packages. If you would like to add insurance on your package please be sure to add it to your cart prior to checking out (insurance is listed under "Extras"). If you are having trouble locating your package please contact the carrier (USPS), first to track it (your tracking number is emailed to you from Paypal at the time of shipment). IT is rare that a package gets lost in transit, but if you do not choose to add insurance to your order, Punky Girl Boutique is not responsible for lost or stolen packages.
At this time, Punky Girl Boutique does not offer international shipping. We apologize for the inconvenience.
CONDITIONS OF USE
Because many of our products contain small parts that could potentially become a choking hazard, we advise that customers never leave a young child unsupervised while using our products. Our products are not toys. By placing an order you agree that Punky Girl Boutique accepts no liability for use, misuse or lack of supervision while using our products.
Your privacy is very important to us. All personal information collected through our website will always be kept confidential. We will never be sell or disclose your information to third parties without your permission. Our goal is to make your shopping experience safe, easy and confidential.
NOTE: Punky Girl Boutique does reserve the right to publish customer comments and testimonials regarding our products and customer service. If your comments/testimonial is published, we will only publish the comment, your first name and the state/country you are from.
All content included on this site (text, graphics, logos, photographs, etc.) is the property of Punky Girl Boutique and is protected by U.S. and international copyright laws. No part of this website may be reproduced without prior written permission .
Please feel free to contact us at any time with any questions or concerns you might have - firstname.lastname@example.org